Allie
Captain
- Joined
- Dec 17, 2014
Just venting my frustrations. For a week now, Ancestry.com has been struggling along while they "updated" the site. First the DNA results broke - according to several people on their support forum, no one has received any new matches for over a week, and the results can no longer be searched, making the results useless in any case. I can't even comment on their support page - it won't let me log in, and resetting my password does not send a message to my email. Yesterday it started having frequent outages on the hints and records system, and giving constant "this is not available, retry" messages when adding records. Today, adding new information to a tree simply doesn't work at all. I need to get some research done and it's not possible. Those people who have been able to contact them by phone report that their message is that their service is out, they don't know when it will be back up, and their customers just "have to deal with it."
To add insult to injury, they've been sending me half a dozen marketing messages a day about how this is "DNA day" and they have a sale on DNA kits. Actually I wanted to do some more testing and would have bought one - but why would I buy more of a product I can't use?
It's just about class action lawsuit time. How does one go about organizing one? I know users of other online services have successfully sued. At this point I'm paying a substantial amount of money for something that used to work fine and has no excuse for not working fine now - this tinkering isn't necessary or helpful to me as a customer, they just whimsically, willfully broke their site.
To add insult to injury, they've been sending me half a dozen marketing messages a day about how this is "DNA day" and they have a sale on DNA kits. Actually I wanted to do some more testing and would have bought one - but why would I buy more of a product I can't use?
It's just about class action lawsuit time. How does one go about organizing one? I know users of other online services have successfully sued. At this point I'm paying a substantial amount of money for something that used to work fine and has no excuse for not working fine now - this tinkering isn't necessary or helpful to me as a customer, they just whimsically, willfully broke their site.